Effective Date: 25th Aug, 2025Jade Speciality Hospitals (“we,” “our,” “us”) is committed to protecting the privacy and confidentiality of our patients, visitors, and website users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.By accessing our website or availing our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Government-issued identification numbers, where required.
Emergency contact information.
b. Medical Information
Health history, medical records, prescriptions, diagnostic reports, and treatment details.
Insurance details for billing and claims processing.
c. Website & Technical Information
IP address, browser type, device details, and usage data (via cookies and analytics tools).
Location data, if you permit.
2. How We Use Your Information
We use your information for the following purposes:
To provide high-quality medical care and treatment.
To maintain and update your health records.
To schedule appointments, consultations, and follow-ups.
To process payments, insurance claims, and billing.
To communicate updates, reminders, and health-related information.
For internal audits, quality improvement, and regulatory compliance.
To enhance website functionality, security, and user experience.
3. Disclosure of Information
We do not sell or rent your information. However, we may share information with:
Doctors, nurses, and medical staff involved in your care.
Insurance companies, TPAs, and billing partners for claims processing.
Government authorities, if required under applicable law.
Technology and service providers (IT, diagnostic labs, pharmacies) under confidentiality obligations.
4. Data Protection & Security
We implement strict security measures to safeguard your information, including:
Secure servers, firewalls, and encryption.
Restricted access to authorized personnel only.
Regular data audits and compliance checks.
5. Your Rights
You have the right to:
Access and review your medical and personal information.
Request corrections or updates to your records.
Withdraw consent for non-essential data usage.
Request deletion of data (subject to medical record retention laws).
6. Cookies & Tracking Technologies
Our website may use cookies to improve user experience. You may disable cookies in your browser settings, but some features of the website may not function properly.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of such third parties.
8. Children’s Privacy
We do not knowingly collect personal data from children under 18 years without parental/guardian consent.
9. Legal Compliance
This Privacy Policy complies with:
Information Technology Act, 2000 and SPDI Rules, 2011 (India).
Applicable medical confidentiality and data protection guidelines.
10. Updates to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
